Returns and Refunds:

Due to the perishable nature of our food items, we cannot accept returns or exchanges.

In the unlikely event that you receive damaged or incorrect items, please contact us within 1 hour of delivery, and we will gladly assist you.

1. Reporting Wrong Product Delivery:

If you receive an incorrect item in your order, please notify us immediately upon receipt of the delivery.

We apologize for any inconvenience caused and will take prompt action to address the issue.

2. Eligibility for Refund:

To be eligible for a refund due to wrong product delivery, you must report the issue to us within 1 hour of receiving the order.

The wrong product(s) must be unused, unopened, and in their original packaging to qualify for a refund.

3. Verification Process:

Once we receive your report of wrong product delivery, we will investigate the issue to verify the error.

We may request additional information or photographic evidence to facilitate the verification process.

4. Refund Options:

Upon confirmation of the wrong product delivery, we will offer one of the following options:

Replacement: We will arrange for the correct item to be delivered to you at no additional cost.

Refund: We will issue a refund for the incorrect item(s) back to the original payment method used for the purchase.

5. Processing Refunds:

Refunds for wrong product deliveries will be processed promptly upon confirmation of the error.

Refunds will be credited back to your account via the original payment method used for the purchase.

Please allow 24-48 hours for the refund to reflect in your account, depending on your financial institution.

6. Contact Us:

If you have received the wrong product(s) in your order or have any questions regarding our refund policy, please contact our customer support team at CustomerCare@mingleplate.com.

Our dedicated support team is available to assist you with resolving any issues and ensuring your satisfaction.

7. Changes to Refund Policy:

We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting on our website.

Please review our refund policy periodically for any updates or changes.